Human Resources Manager
Samara Lombok · Operations · Lombok · Onsite
Role Overview
The HR Manager ensures that employees are paid correctly, recruitment progresses, records are reliable and employee matters are handled fairly. The role manages daily HR delivery through the HR team, supports department heads and follows through on agreed actions. It implements approved policies and people plans, with material risks and decisions escalated to the Managing Director.
Key Responsibilities
- Coordinate recruitment for approved vacancies within agreed headcount and salary budgets.
- Work with hiring managers on requirements, selection and timely decisions.
- Maintain a vacancy tracker, flag delays and prepare offers after the required approvals.
- Coordinate induction, probation reviews and confirmation decisions with line managers.
- Ensure attendance, leave, overtime and employee changes are checked and submitted by payroll deadlines.
- Reconcile payroll inputs with Finance and resolve discrepancies before approval and payment.
- Maintain BPJS and insurance enrolments, employee benefits and renewal schedules, and prevent avoidable gaps in coverage.
- Coordinate statutory deductions and reporting with Finance.
- Be an accessible point of contact for employee questions and grievances.
- Support managers with fair, consistent handling of attendance, conduct and performance concerns.
- Keep clear case records, prepare correspondence and follow up agreed actions.
- Coordinate with Legal on employment documentation, disciplinary matters and regulatory requirements; escalate sensitive cases before commitments are made.
- Maintain accurate employee files, contracts, leave balances and HR system data, with controlled access to confidential information.
- Track contract expiry dates and required follow-up.
- Coordinate employment-related permits and expatriate documentation with authorised advisers and Legal.
- Manage exit administration, handovers and clearance with the relevant departments.
- Run the agreed performance review calendar, track completion and help managers set clear expectations and document feedback. Line managers remain accountable for employee performance and development.
- Coordinate practical training and induction needs within approved budgets.
- Support company values and employee engagement through useful activities, regular feedback and follow-through on agreed improvements.
- Set clear responsibilities and deadlines for HR team members, including site support.
- Review HR team members' work, coach them and maintain cover for essential activities.
- Provide a concise monthly report on headcount, vacancies, turnover, payroll issues and employee cases, highlighting risks, owners and deadlines.
- Escalate urgent issues promptly.
- Maintain practical HR procedures and trackers.
- Propose improvements to reduce errors and delays, and implement policy changes once reviewed and approved.
- Manage routine HR work within approved policies, budgets and delegated authority, resolving normal administration and service issues directly and involving the relevant line manager where needed.
- Escalate changes to headcount, organisation structure, pay, benefits or policy.
- Escalate proposed dismissals or disputed exits.
- Escalate serious misconduct, harassment or safety allegations.
- Escalate material employment, permit or regulatory risks.
- When escalating, present the facts, recommended action and required decision, and obtain approval before making commitments outside delegated authority.
Requirements
- Around 5 to 8 years of relevant HR experience, including responsibility for daily HR operations and supervising a small team.
- Practical knowledge of Indonesian employment requirements, payroll processes, BPJS, recruitment and employee relations.
- Able to recognise when specialist advice is needed.
- Strong organisation, follow-through and attention to detail.
- Comfortable using spreadsheets and HR systems to maintain accurate information and track deadlines.
- Clear communication in Bahasa Indonesia and working English.
- Approachable, fair and discreet, with the confidence to address difficult issues calmly.
- Relevant degree in human resources, psychology, law, business or a related discipline, or equivalent practical experience.
Nice to Have
- Experience supporting project or site-based teams.