Service Captain
Samara Lombok · Hospitality · Lombok · Onsite
Role Overview
We are looking for an experienced and service-oriented Service Captain to lead the daily restaurant and event service operation. The Service Captain is responsible for maintaining 5-star service standards, supervising the service team, and ensuring every guest receives a warm, professional, and personalized dining experience. At Samara Lombok, hospitality is about creating memorable experiences that build trust and confidence in our brand. The Service Captain plays an important role in delivering exceptional food and beverage service that supports the overall guest journey.
Key Responsibilities
- Supervise the daily restaurant and event service operation.
- Ensure the restaurant, bar, and service areas are clean, organised, and ready before service begins.
- Coordinate table assignments, reservations, and service flow.
- Ensure food and beverages are served accurately, efficiently, and according to service standards.
- Handle guest requests and resolve service issues promptly.
- Lead, coach, and support the service team during daily operations.
- Provide on-the-job training and ensure compliance with service SOPs.
- Promote teamwork, professionalism, and excellent guest service.
- Assist in scheduling and monitoring team performance.
- Maintain 5-star service standards throughout every guest interaction.
- Monitor guest satisfaction and respond proactively to feedback.
- Coordinate closely with the Kitchen, Bar, Experience Team, and other departments to ensure a seamless guest experience.
- Support hospitality events and special dining experiences as required.
Requirements
- Minimum 2 years of experience in a supervisory role within a restaurant, hotel, resort, or hospitality environment.
- Strong knowledge of food and beverage service standards.
- Excellent leadership, communication, and guest service skills.
- Ability to work in a fast-paced environment and lead by example.
- Good English communication skills.
- Willing to relocate to Lombok.
What We Offer
- Competitive compensation aligned with industry standards.
- Opportunity to be part of an internationally recognised hospitality brand.
- Professional development and career growth opportunities.
- A structured and collaborative working environment.